Training staff for medical billing By Donna M. Sherwin Published April 1998 React to this article in the Discussion Forum. Traditionally, in all but the most progressive organizations, the majority of billing positions were filled with entry level candidates who, with the exception of some rudimentary system training, learned by doing. Formal conceptual training was virtually non-existent. As a result billers learned what keys to use without any knowledge of why they were using them. Further, they learned about only those things for which they were directly responsible. Appointment schedulers and registrars learned what data to collect and how to enter that data into the system. However, few knew the importance of that data relative to the financial viability of the organization. The same can be said for charge entry personnel and payment posters. In fact, even in many organizations today, only collectors are thought to be responsible for maximizing reimbursement, when in fact t...

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